Refund & Cancellation Policy

1. Overview

Dynamic Edge Inc. (“Dynamic Edge Inc.") provides custom software development and related professional services. Because our work is tailored to each client’s requirements, refunds and cancellations are handled differently from off-the-shelf products. This policy explains our standard approach. Project-specific contracts, proposals, and invoices take precedence when they conflict with this page.

2. Free Quotes and Consultations

Initial inquiries, free quote requests, and exploratory consultations submitted through our website do not involve payment and therefore are not subject to refunds. Sharing an estimate does not reserve capacity or create a paid obligation until a written agreement is accepted.

3. Deposits and Milestone Payments

Custom engagements typically require an initial deposit or advance and subsequent payments tied to milestones. Unless a signed agreement states otherwise:

• Deposits secure scheduling and discovery/kickoff effort and are generally non-refundable once work has started.
• Milestone payments cover completed or substantially completed phases and are non-refundable after acceptance or after the agreed review window passes without documented rejection.
• Fees for third-party licenses, cloud resources, stock assets, or specialist subcontractors procured at the client’s request are non-refundable once purchased.

4. Client-Initiated Cancellation

You may request cancellation by written notice (email is acceptable). Upon cancellation:

• You remain responsible for fees for work performed up to the cancellation effective date, including discovery, design, development, project management, and approved expenses.
• Unused prepaid amounts for work not yet started may be refunded after deducting non-recoverable costs and any applicable cancellation fee stated in the agreement.
• Deliverables completed and paid for may be handed over as-is, subject to IP and payment terms in the governing contract.

5. Company-Initiated Cancellation

Dynamic Edge Inc. may pause or cancel an engagement if invoices remain unpaid, required client inputs are unreasonably delayed, the scope becomes unworkable, or cooperation breaks down. In such cases we will invoice for work completed and reasonable wind-down costs. Prepaid unused amounts for unstarted work may be refunded after deductions for incurred costs.

6. Dissatisfaction and Rework

We aim to meet agreed acceptance criteria. If deliverables do not meet the written scope, notify us within the review period in your agreement. We will use commercially reasonable efforts to correct in-scope defects. Preference changes, new features, or out-of-scope requests are handled as change orders, not refunds.

7. How to Request a Refund

To request a cancellation or refund review, email hello@dynamicedge.in with your company name, project or invoice reference, and reason for the request. We typically respond within 5–10 business days. Approved refunds are issued to the original payment method where possible and may take additional time depending on banks or payment processors.

8. Chargebacks

Please contact us before initiating a payment dispute so we can resolve the issue directly. Unfounded chargebacks for completed or agreed work may be contested with supporting records of the engagement.

9. Changes to This Policy

We may update this Refund & Cancellation Policy periodically. The “Last updated” date reflects the current version. Existing signed contracts continue to follow their own payment and termination clauses.

10. Contact

For billing or cancellation questions, contact Dynamic Edge Inc.:

• Email: hello@dynamicedge.in
• Contact form: https://www.dynamicedge.in/contact
• Address: Ghani Chowk, Sardhar - 360025