At Dynamic Edge, we are the strongest believers in innovation and excellence, which serves as a pillar to every activity we indulge in. From software development to next-generation digital solutions, we excel at delivering innovative solutions that are truly made to fit your needs based on your type of business.
Our innovative approach, customer-first mindset, and the utmost integrity guide us in crafting scalable, and helpful solutions that digitally transform businesses. Beyond the Horizon, driven to the edge.
Software doesn't end at deployment—it requires ongoing care to ensure optimal performance, security, and user satisfaction. Our support and maintenance services provide comprehensive coverage to keep your applications running smoothly and securely.
We offer proactive monitoring, regular updates, security patches, performance optimization, and responsive technical support. Our maintenance services ensure your software stays current with technology trends, security standards, and business requirements.
Our support and maintenance services cover all aspects of software lifecycle management. From proactive monitoring to emergency response, we ensure your applications remain secure, performant, and aligned with your business needs.
Our packages include 24/7 monitoring, security updates, bug fixes, performance optimization, backup management, and technical support. We offer different tiers (basic, standard, premium) based on your needs, response time requirements, and support hours.
Response times vary by support tier. Premium support includes 1-hour response for critical issues, standard support offers 4-hour response, and basic support provides next-business-day response. We prioritize critical issues affecting production systems.
Yes, we provide support for third-party integrations that are part of your application. This includes API integrations, payment gateways, email services, and other external services. We'll help troubleshoot issues and coordinate with third-party vendors when needed.
Regular maintenance includes security patches, dependency updates, performance optimizations, bug fixes, and feature enhancements. We schedule maintenance windows to minimize disruption and keep your software current with the latest technologies and security standards.
Yes, we provide comprehensive documentation, user guides, and training sessions for your team. This includes technical documentation, API documentation, user manuals, and hands-on training to ensure your team can effectively use and maintain the software.
For critical production issues, we have an emergency support process with immediate response. Our team is available 24/7 for premium support customers, and we have escalation procedures to ensure urgent issues are resolved quickly with minimal business impact.
